Computer support

Enjoy 1 year over-the-phone support for your computer or tablet. It’s just like having your own IT department!

Tablet

Enjoy 12 months of unlimited over-the-phone support for you and your tablet. Includes:

  • setting up your tablet
  • setting up your email
  • connecting to an existing network
  • app installation
  • troubleshooting problems including: tablet software and email
  • 'how do i?' advice

$99

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Premium

Enjoy month-by-month unlimited over-the-phone computer support when you need it. Includes:

  • computer and email setup
  • connecting you to the internet
  • transferring data inc photos and music
  • troubleshooting any problems you may have inc bouncing email or network failure
  • removing viruses
  • installing peripherals and software
  • 'how do i?' advice

Equal monthly installments of only $25 p/month. No exit fees if you cancel!

$25

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Premium Support

Enjoy 12 months of unlimited over-the-phone support for you and your computer. Includes:

  • computer and email setup
  • connecting you to the internet
  • transferring data inc photos and music
  • troubleshooting any problems you may have inc bouncing email or network failure
  • removing viruses
  • installing peripherals and software
  • 'how do i?' advice

$299

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If your computer or device isn’t playing nice, only pay for what you need, when you need it, with one of our single services.

Enjoy 30% off any secondary service.

Data Backup

As part of this service, we’ll:

  • Backup OR transfer your data from one device to another (can be a computer or an external hard drive)  
  • Install manufacturer's software and configure automated back ups if the data is backed up to an external device.  

We offer an unlimited backup service, powered by CrashPlan. Should you purchase this service through us, we'll waiver this service fee.

For data transfers, you are not required to be present for the duration of the backup. We will initiate the transfer with you over-the-phone, then call you back once the transfer has completed to finalise the service.

$99

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Troubleshoot, Fix & Optimise

As part of this service, we’ll:

  • Diagnose your computer to find the cause of the issue
  • Fix any one (1) issue with your computer

Well also (if required):

  • Optimise your start-up and shut-down process
  • Clean up your task-bar shortcuts, quick launch and menu
  • Remove unwanted programs and trial ware
  • Clean up your temp files
  • Review your existing internet security installation (providing alternate options if required and associated costs).

Service may not be as effective (or possible) for older versions of Windows or OSX. Recommended: Windows 7 and above, 10.7 and above.
  

$99

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Data Recovery

As part of this service, we’ll:

  • Diagnose the drive or media which contains the data in need of recovery
  • Recover files that were accidentally deleted from a working drive.

For more complex matters e.g. to recover files from a formatted or failing drive which requires onsite work or a custom solution, we will recommend Payam Data Recovery.

Excludes the recovery of files from a drive that is physically damaged or requires extreme recovery procedures. Sometimes what we recover, may not be the same quality or file extension depending on how the files where lost.

$99

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System Upgrade

 As part of this service, we’ll:

  • Install one operating system on a functioning drive
  • Install the needed software or drivers
  • Install all critical updates
  • Optimise your computer to ensure maximum performance.

Includes Windows, OSX and Parallels. Excludes VM Ware, Bootcamp and dual-booting options.

$99

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Computer Setup

As part of this service, we’ll:

  • Help initialise it for the first time
  • Connect your computer to an existing home network and the internet
  • Setup up to two (2) email accounts
  • Customise your web browser preferences

Software not included.

$99

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Virus Removal

As part of this service, we’ll:

  • Scour your computer for viruses, spyware and pop-ups and remove them
  • Update your existing internet security installation (providing alternate options if required and associated costs)
  • Provide you with tips on how to prevent being infected
  • Optimise your computer
  • Ensure you’re running the latest software updates.

$99

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Tablet or Smartphone (help or setup)

As part of this service, we’ll:

  • Perform first time set up which includes setting up your email and connecting your device to a wireless network OR
  • Troubleshoot one (1) problem including tablet software and emails OR
  • Provide you with ‘how do I’ advice for up to one (1) hour.

Services provided over-the-phone only. This option will be presented if available. Excludes eReader support, or issues with your ISP or phone carrier.

$69

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Tutorial

As part of this service, we’ll provide you with training (up to 1hr) on the topics of your choice.

Suggestions include:

  • Tips on using the internet and email, while being safe online
  • Introduction to the basics of Office (features, functions and how to’s)
  • Understanding and using social media
  • Understanding and using parental controls
  • Show me how to buy, manage and listen to music on my tablet

Not to be used as a homework service! Excludes bespoke programs e.g. MYOB. By appointment only.

$69

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Installation (HW/SW)

As part of this service, we’ll:

For hardware:

  • Talk you through the installation of one (1) peripheral component (e.g. printer or scanner)  
  • Install related software, drivers and appropriate updates          

For software:

  • Verify computer compatibility          
  • Install up to three (3) software applications
  • Install latest updates          
  • Create desktop, start menu and quick launch bar shortcuts (if required)

We offer O365 and Anti-Virus software. Should you purchase these services through us, we'll waiver this service fee!

Excludes training on the software or hardware installed.

$69

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Networking

As part of this service, we’ll:

  • Set up a new internet connection
  • Give the network a unique name (SSID) & change administrator username and password
  • Establish a secure wireless network
  • Enable one (1) additional network enabled device (e.g. tablet) to share the internet, files, printers and other media inc photos, movies and music OR
  • If an existing and functioning home network exists; connect up to three (3) network enabled devices to your home network.

Home networks only. No servers.

$69

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