1 – Antenna models may change over time, and will be determined following n onsite assessment by a suitably trained tech2home technician.

2 – Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by tech2home up to 2m) may be utilised if there is no accessible cavity. Cover plates will be utilised where wall/ceiling has been penetrated. Additional charge may apply for dwellings over 1 story.

1 – Does not include mounting of speakers, supply of speaker cables or cable concealment.

2 – Same room only. Cables, brackets, speaker mounts and speaker wires to be provided by customer or purchases from tech2home.

3 – Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by tech2home up to 2m) may be utilised if there is no accessible cavity. Additional charge may apply for dwellings over 1 story.

4 – Power connected to existing AC power outlet by surface mounting only.

5 – Technician will require username, password & encryption key for existing home network, including ISP login details. Waiting charges ($98/hr) apply.

6 – Consumer grade device only (excludes VOIP or illegally modified devices). Mac & Windows only for computer based set ups.

1 – Excludes installation of sound systems, speaker mounting or programming of universal remotes.

2 – Power connected to existing AC power outlet by surface mounting only.

3 – Same room only. cables, brackets, speaker mounts and speaker wires to be provided by customer or purchased from tech2home.

4 – Accessible cavity required for concealed cable runs. Maximum concealment runs apply; Wall Mounted TV (2m), Projector/GPO (10m), Antenna Cabling (20m), Surface Ducting (supplied by tech2home up to 2m) may be utilised if there is no accessible cavity. Additional charge may apply for dwellings over 1 story.

5 – Technician will require username, password & encryption key for existing home network, including ISP login details. Waiting charges ($98/hr) apply.

6 – Consumer grade device only (excludes VOIP or illegally modified devices). Mac & Windows only for computer based set ups.

 

We warrant our AV services for 12 months (from data of invoice). Warranty is void if there is any evidence of tampering, or the service has been impacted by something outside of our control. Simply call us on 1300 242 400 and provide us with your invoice number and we’ll organise the rest.

This section contains terms and conditions for Tech2Home Onsite AV services


1. You agree to acquire the services described below (“Onsite Services”) from T2H in accordance with:
(a) the online T2H Application Form completed by you or on your behalf;
(b) these terms and conditions; and
(c) the terms of the T2H Privacy Policy available at www.tech2home.com.au
To the extent of any inconsistency, these documents take precedence in descending order.

2. You agree that T2H will provide the Onsite Services to you at your premises, or premises as directed by you. This may include (but not be limited to) the delivery and/or connection of certain of your audio visual and computer hardware (“Equipment”). T2H may also sell to you certain associated products (“Ancillary Products”). You must:
(a) provide T2H with full and safe access to those premises;
(b) ensure that a person over the age of 18 is present at that time;
(c) provide T2H’s technician with a safe working environment and electrical power where required; and
(d) provided T2H has discussed same with you first, allow T2H’s technician to drill holes, physically connect and/or install the Equipment to walls and ceilings, and conceal cables in cavities.

3. T2H reserves the right to change details of the provision of Onsite Services and Ancillary Products from time to time by notice to you, including without limitation the times and dates on which same will be provided. If you have any concerns in this regard, you should contact T2H’s Customer Management Centre on Tel 1300 83 24 24.

4. T2H reserves the right to not provide the Onsite Services if, in our reasonable opinion:
(a) you have not complied with your obligations;
(b) your technical needs, or the state of the premises, are such that it is impractical to provide the Onsite Services;
(c) the T2H technician is concerned for his or her safety; or
(d) anything occurs beyond our reasonable control which prevents or hinders us from providing the Onsite Services.

5. You agree that if you require any Ancillary Products, you must pay for same at our then generally applicable prices and terms.

6. Unless otherwise specified, Onsite Services require a deposit on the day of scheduling a service. For $99 services, this is $49, or for services over $100, a flat $99. Either amount is not refundable, except in circumstances where:

(a) you have a lawful right to terminate as set out in this agreement; or
(b) T2H has lawfully terminated the provision of the Onsite Services.

7. The risk in any Equipment or Ancillary Products passes to you upon its delivery to the premises. Title in any Ancillary Product remains with T2H until same has been paid for in full.

8. To the extent permitted by law,
(a) T2H expressly excludes all warranties, conditions, guarantees and representations (whether express or implied) under statute, law, equity, trade custom, prior dealings or otherwise in respect of goods and/or services that may be provided by T2H to you under this agreement;
(b) T2H’s sole liability to you in respect of direct loss arising from the Onsite Services and Ancillary Products is limited to the amount of the fees and charges paid by you to T2H for the particular service or product the subject of our liability

Some warranties and guarantees are implied by law, and cannot be excluded except to a limited extent. To the extent T2H can limit such liability, T2H limits its liability to (at its election):
(a) in the case of goods, at T2H’s election, the cost of replacement of the goods, the supply of equivalent goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the repair of the goods;
(b) in the case of services, at T2H’s election, the cost of supplying the services again, or the payment of the cost of having the services supplied again.

To the full extent permitted by law, under no circumstances will T2H, any related entities or any third party provider engaged by T2H, be liable to you or any other person for any indirect, incidental, special or consequential damages, expenses, costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services or goods provided.
(a) You warrant to T2H that you are the owner of the premises, or the occupier under a lease or other lawful agreement, and that you have obtained all necessary permission to allow T2H’s technician to provide the Onsite Services.
(b) On completion of the Onsite Services, you will be requested to sign an acknowledgment that the work was carried out to your satisfaction. Your signing of this document represents conclusive evidence of your satisfaction with the work.
(c) You promise that you are over the age of 18 years and have full authority to enter into this agreement.

Premium Support services are provided by Tech2Home Pty Limited A.C.N. 105 020 906 (“Tech2Home”). Subject to law, the supply of over-the-phone computer support services by Tech2Home to any customer of Tech2Home (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Tech2Home perform over-the-phone computer support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.

The contract is only in respect of one nominated computer, and is non transferable, non refundable, with no resale value. Support is available for Windows (version 7 or later), Android (version 2.0 or later) and OSX (version 10 or later). Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only.

For annual service contracts (12 months paid upfront), the service contract commences on the date of purchase (as indicated on your invoice), and is valid for 365 days after the date of purchase.  Prior to the contract expiring, you will be provided with the option of not renewing for a further year.  If we do not hear from you, we will renew you for a further 12 months at the recommended retail price at such time.  Amounts include GST.

For monthly service contracts (month-to-month payments), the service contract is valid for the subsequent calender month.  For renewals on the 31st of the month or February 28, you will be billed on the last day of the calender month.  You are responsible for ensuring your credit card details are up-to-date, otherwise services will be suspended.  You will continue to be billed monthly until you contact us to advise you wish to cancel.  You can cancel at any time by providing 1 months notice.

As part of the service, Tech2Home will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice. Excludes providing assistance which impeaches copyright infringement or other intellectual property rights; websites containing restricted adult content; and InHome visits. This service is available by calling 1300 788 visits. This service is available by calling 1300 788 071, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm EST (excludes public holidays). There may be some instances where a technician might not be able to help you immediately. In such instances, Tech2Home will schedule a call back at a convenient time to you. If you are traveling outside of Australia and require support, this service is available by calling +61 2 8204 0595. We are not responsible for any call charges you may incur as a result. If we need to schedule you in for a call back, we will only do so if you provide us with an Australian mobile number, and you acknowledge that you will be faced with global roaming charges we are not liable for.

You agree to provide Tech2Home with all reasonable assistance in order for Tech2Home to perform the over-the-phone computer support services, and to indemnify and keep indemnified Tech2Home and each agent, contractor and employee of Tech2Home (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

Tech2Home will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Tech2Home makes no representation and gives no warranty in relation to any supply of services by Tech2Home to you. These terms and conditions are subject to change at any time.

Single services are one-off services with specific scopes and a corresponding flat fee.

In order to perform these services, you must be over 18 (or at least a person of 18 years of age is present for the duration of this service), and you have the computer/device and ISP passwords handy, as these may be required during the course of the service.

We recommend that you backup your data before the service commences, and while we don’t anticipate any problems, tech2home cannot be held liable for any data loss.

Our ‘No Fix No Fee’ policy means that if we cannot provide you with a solution to your problem, we will not charge you for our services. In some cases, the solution may be an upgrade or replacement of your software or hardware or that an onsite service is required. If we suggest that solution and you choose not to proceed, we do still charge for our assessment. We do not provide onsite services.

We warrant our phone services for 5 days. If you are not satisfied with your service, please call us for assistance.

‘No Fix No Fee’ and warranties do not apply to our Tutorial and Quick fix services.

If we cannot provide you with a solution (path to fix) to your problem, we will not charge you for our services. In some cases, the solution (path to fix) may be that you need to upgrade or replace your software or hardware.

If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution (path to fix) to your problem, whether or not you choose to implement that solution.

Excessive, unreasonable or fraudulent use of Tech2Home Computer Support Services (which for the avoidance of doubt includes Phone Support and InStore Computer Support “Services”), may impact the quality and reliability of these Services. To ensure this does not occur, you must not:

(a) make fraudulent use of these Services;
(b) make multiple service requests caused by a lack of regular maintenance;
(c) make repeat service requests caused by your failure to act on our recommendations.

This offer is made by Tech2Home Pty Limited A.C.N. 105 020 906 (“Tech2Home”). Subject to law, the supply of over-the-phone tablet support services by Tech2Home to any customer of Tech2Home (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Tech2Home perform over-the-phone tablet support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.

The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. The contract is only in respect of one nominated tablet, is non transferable and has no resale value. This offer is available for iOS, Android and Windows (inc RT). Fair use policy applies. Services will be carried out over-the-phone or remotely. Residential use only.

As part of this service, tech2Home will provide you with support to help you set up and use your tablet, along with basic troubleshooting of software and email. Services exclude virus prevention or removal, peripheral installation, network setup or other complex tasks where and Inhome service may be required. This service is available by calling 1300 726 856, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm EST (excludes public holidays). There may be some instances where a technician might not be able to help you immediately. In such instances, Tech2Home will schedule a call back at a convenient time to you. There may be some instances where a technician might not be able to help you immediately. In such instances, Tech2Home will schedule a call back at a convenient time to you. If you are traveling outside of Australia and require support, this service is available by calling +61 2 8204 0577. We are not responsible for any call charges you may incur as a result. If we need to schedule you in for a call back, we will only do so if you provide us with an Australian mobile number, and you acknowledge that you will be faced with global roaming charges we are not liable for.

You agree to provide Tech2Home with all reasonable assistance in order for Tech2Home to perform the over-the-phone tablet support services, and to indemnify and keep indemnified Tech2Home and each agent, contractor and employee of Tech2Home (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

Tech2Home will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Tech2Home makes no representation and gives no warranty in relation to any supply of services by Tech2Home to you. These terms and conditions are subject to change at any time.

This offer is made by Tech2Home Pty Limited A.C.N. 105 020 906 (“Tech2Home”). Subject to law, the supply of over-the-phone computer support services by Tech2Home to any customer of Tech2Home (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Tech2Home perform over-the-phone computer support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.

The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. Amounts include GST. The contract is only in respect of one nominated computer, and is non transferable with no resale value. This offer is available for Windows (version 7 or later), Android (version 2.0 or later) and OSX (version 10 or later). Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only.

As part of the service, Tech2Home will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice. Excludes providing assistance which impeaches copyright infringement or other intellectual property rights; websites containing restricted adult content; and InHome visits. This service is available by calling 1300 788 071, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm EST (excludes public holidays). There may be some instances where a technician might not be able to help you immediately. In such instances, Tech2Home will schedule a call back at a convenient time to you. If you are traveling outside of Australia and require support, this service is available by calling +61 2 8204 0595. We are not responsible for any call charges you may incur as a result. If we need to schedule you in for a call back, we will only do so if you provide us with an Australian mobile number, and you acknowledge that you will be faced with global roaming charges we are not liable for.

You agree to provide Tech2Home with all reasonable assistance in order for Tech2Home to perform the over-the-phone computer support services, and to indemnify and keep indemnified Tech2Home and each agent, contractor and employee of Tech2Home (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

Tech2Home will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Tech2Home makes no representation and gives no warranty in relation to any supply of services by Tech2Home to you. These terms and conditions are subject to change at any time.

This offer is made by Tech2Home Pty Limited A.C.N. 105 020 906 (“Tech2Home”). Subject to law, the supply of over-the-phone computer support services by Tech2Home to any customer of Tech2Home (“you”) shall be deemed to be made subject to these terms and conditions. By requesting, ordering or otherwise permitting Tech2Home perform over-the-phone computer support services for you, you hereby accept irrevocably and unconditionally these terms and conditions.

The service contract commences on the date of purchase (as indicated on your invoice), and expires close of business 365 days after the date of purchase. Amounts include GST. The contract is only in respect of one nominated computer, and is non transferable with no resale value. Available for Windows, Android, Linux and OSX. Services will be carried out over-the-phone or remotely. Fair use policy applies. Residential computer use only.

As part of the service, Tech2Home will provide you with either a fix, resolution, or recommendation on steps towards a resolution where the resolution cannot be performed over-the-phone, and advice on how to avoid reoccurrence of the problem. Services exclude virus removal, operating systems reinstalls or other similar complex tasks where more than 20 minutes is required to resolve the issue or an onsite service may be required. This service is available by calling 1300 788 071, Monday to Friday 8am – 10pm and Saturday to Sunday 9am – 6pm (AEST).

You agree to provide Tech2Home with all reasonable assistance in order for Tech2Home to perform the over-the-phone computer support services, and to indemnify and keep indemnified Tech2Home and each agent, contractor and employee of Tech2Home (“indemnified parties”) from and against all loss (including loss of data), cost, expense (including legal costs and expenses on a solicitor and own client basis) or liability whatsoever incurred by any one or more of the indemnified parties arising out of or in any way connected with the provision of providing over-the-phone computer support.

Tech2Home will observe the provisions of the Privacy Act 1988 (Cth) (“Privacy Act”) and not collect, use or disclose Personal Information (as that term is defined in the Privacy Act) other than in accordance with the National Privacy Principles set out in the Privacy Act. Subject to law, Tech2Home makes no representation and gives no warranty in relation to any supply of services by Tech2Home to you. These terms and conditions are subject to change at any time.

While we do not directly disclose your personal information to organisations outside of Australia, personal information is disclosed to an Australian-based organisation which has overseas agents (currently residing in Egypt). This Australian based organisation may disclose your personal information from time-to-time to such agents, in order to provide customer support and assist with software development.

We do not routinely disclose personal information to third parties or use or disclose any information about you without your consent, unless:
-    required by law;
-    we believe it necessary to provide you with a service which you have requested;
-    required to implement our terms of service;
-    required to administer and manage those services, including charging, billing and collecting debts;
-    required to research and develop our services;
-    the use or disclosure is permitted by this policy or by law;
-    we require it to maintain, secure and develop our business systems and infrastructure, including testing and upgrading of these systems; or
-    some or all of the assets and operations of the business are or may be transferred to another party by way of sale of some or all of our business.

In addition, we may also disclose your personal information to third parties, where:
-    your personal information is disclosed for the sole purpose of facilitating the marketing of our services to you. This includes a mailing house or electronic communication platform provider. In these situations, we prohibit the third party from using personal information about you except for the specific purpose for which we supply it;
-    required to our retail or other commercial partners where you have purchased or used our services;
-    those third parties are our related companies.

We may use your personal information to provide you with further information from us including but not limited to industry news, updates and special offers and changes to our products and services that are relevant to you. If you indicate that you do not wish to receive these, we will not contact you for these purposes.

Methods of contacting you include but are not limited to:

- Email

You can unsubscribe at any time, either via the unsubscribe link provided at the end of each email message, or by contacting our Privacy Officer.

- Direct Mail

You can unsubscribe at any time, either through the unsubscribe method that may be provided in the print material, or by contacting our Privacy Officer.

- SMS

We do not market our services to you via SMS. We will however send you an SMS for the sole purpose of fulfilling the services which you have requested. Such messages include:
-    confirming your appointment;
-    advising that a technician is on route;
-    requesting your feedback on services we’ve performed; and/or
-    reminding you that your subscription service is about to expire.

To stop receiving further messages via text, reply ‘stop’ or contact us via email, phone or mail.  We may not be able to provide any further services if you make such a request.

- Telemarketing

We do not market our services to you via the use of outbound marketing techniques. We will however contact you via phone for the sole purpose of fulfilling a subscription you may have with us. Such messages may include:
- reminding you that you have an active subscription and to make the most of it; and/or
- reminding you that your subscription service with us is due to expire.
You can advise us at the time of the call that you do not wish to receive such reminders via phone, we will not contact you for these purposes.

In each of the above instances, please allow 5 business days for these requests to be processed.

Where we provide our IT services to you by accessing your computer remotely (i.e. via an internet connection without being on your premises), we will direct you to a secure login website. In doing so, you consent to us accessing your computer remotely. You will be able to view the work being performed. This Privacy Policy will continue to apply to remote access.

We use cookie technology on our website to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.

We make every reasonable effort to keep the personal information we hold secure. We hold your information in hard copy or electronic format stored securely in various Australian data centres.

We also take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. We destroy or de-identify personal information when it is no longer needed.

To help us keep your records up to date we recommend that you contact our Privacy Officer to:
-    let us know if there are any errors in your personal information; and
-    keep us up-to-date with changes to your personal information such as your name or (email) address. If you subscribe to our email messages, you may change your personal details by using the relevant link provided at the end of each email message.

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending us your request in writing to our Privacy Officer.

We will not collect information that is regarded as sensitive such as information regarding your racial or ethnic origin, political opinions or religious or philosophical beliefs.

If you are a customer (or have enquired about our services), we only collect personal information that is necessary for our business and we only use fair and lawful means to do so. We aim to ensure that you are aware of the purpose or purposes of our collection and the extent to which we may disclose your personal information. The main types of information we collect includes contact details such as email address, name, physical address, phone contacts and credit card details. Most information is collected electronically, and may in some instances be collected as a photograph.

We collect most of this information directly from you, such as when you enquire or use our services. Sometimes information about you may be provided to us by a third party including:
- one of our retail partners where you have purchased our services via such partners; or
- one of our partners where we have been contracted to complete a service on their behalf.

We retain your service details in secure customer management systems. This is so that we have a record of past jobs so we can diagnose problems faster, provide you with prompt service or use such data to market our services to you.

If you contact us, we will keep a record of that contact, both electronically in our customer management system, as well as an audio recording of conversations you may have with our employees at our contact centre. For audio recordings, you will have the option to ask us not to make such recordings, which you can do prior to starting your conversation with our employees.

If you are applying for a position with us, we may collect any information required in the course of our recruitment and management process such as your resume, contact details, skills, qualifications, languages spoken, residency status, referees, etc.

We at tech2home Pty Limited (ACN 105 020 906) understand that your privacy is important. We are committed to ensuring that your personal information is handled properly by our staff and our service providers. In addition, we comply with the Australian Privacy Principles (Privacy Act 1988; you can obtain a copy of the Australian Privacy Principles from http://www.oaic.gov.au), the Spam Act, and Do Not Call Register (you can obtain a copy of the Spam Act 2003 and Do Not Call Register 2006 from http://www.acma.gov.au).

If you have any concerns, complaints or would like further information on the type of personal information we hold and how we collect, hold, use and disclose that information you should contact our Privacy Officer at privacy@tech2home.com.au detailing the nature of your request.  We will endeavour to respond to you within 30 days.

Our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. We reserve the right to change this Privacy Policy at any time. If we decide to change our privacy the updates will be reflected in this policy.

We treat recorded information about an individual (including an opinion) as personal information if the subject individual can be identified from that information.

1. Goods provided by third parties

Where we completed the service with goods that you purchased from a third party (“Third Party Goods”), please refer to the third party’s return policy.  This refund policy does not apply to such Third Party Goods.

 

2. If you change your mind

If you purchased goods from us (other than Incidental Goods) during the course of us providing you with our service (“T2H Goods”), and you subsequently change your mind within a reasonable time regarding the purchase of the T2H Goods, we will provide you with a refund for the full amount paid for the T2H Goods, provided the T2H Goods remain unopened and unused. The T2H Goods will need to be returned to us at your expense.

No refunds will be given if you change your mind in relation to the purchase of T2H Goods, but have opened or used the T2H Goods.

 

3. Our obligation to you

If there is a major failure with the T2H Goods you may, upon presentation of a receipt or other proof of purchase of those T2H Goods, you may choose to:

  • Reject the T2H Goods and request a refund or replacement; or
  • Keep the T2H Goods and request compensation for any drop in value of the T2H Goods.
A major failure includes where:- You, acting reasonably, would not have bought the goods if you knew the nature and extent of the problem;

- The goods are significantly different to a description, sample or demonstration model shown to you;

- The goods are substantially unfit for their normal purpose and cannot easily be made fit for that purpose within a reasonable time;

-  The goods do not meet the purpose or result specifically requested by you at the time    of purchasing the goods, and cannot achieve that purpose or result easily or within a reasonable time; or

-   The goods are unsafe.

 

If there is any other problem with the T2H Goods, please contact us and we will use our reasonable endeavours to (at our discretion) provide a refund for the T2H Goods, replace the T2H Goods or repair the T2H Goods at our cost, within a reasonable time, unless the problem is excluded under the Australian Consumer Law, or is otherwise due to you actions.  If we cannot do so, you may then reject the T2H Goods and seek either a refund or replacement from us, or have the T2H Goods fixed elsewhere and claim reasonable costs from us.

1. If you change your mind

No refunds will be given if you have simply changed your mind. This applies to standard services along with any subscription services, purchased either directly from us or from a third party.

 

2. Our obligation to you

When providing you with our services, we will do so with due care and skill. Services will be fit for their intended purpose, as described at www.tech2home.com.au. The skill and technical knowledge needed to complete the service as purchased will also be provided.  We will supply the agreed service within a reasonable time, although we cannot guarantee that we will provide the services at a particular time or on a particular day.

If there is a major failure with the service, and you have pre-paid, you may choose to:

  • Cancel the services (if practicable) and request a refund; or
  • Request compensation for the difference between the service you received, and what you paid for.

If there is a major failure with the service but you have not pre-paid, you may cancel the services.

A major service failure includes where:- You, acting reasonably, would not have bought the services if you knew the nature and extent of the service failure;

- The services are substantially unfit for their normal purpose and cannot easily be made fit for that purpose within a reasonable time;

- The services do not meet the purpose or result specifically requested by you at the time of requesting the services, and cannot achieve that purpose or result easily or within a reasonable time; or

- The supply of the services has created an unsafe situation.

If there is any other problem with a service, please contact us and we will use our reasonable endeavours to fix the problem within a reasonable time.  We will do so free of charge unless you have caused the problem.  If we are not able to do so, you may then cancel the service and request a refund.

This does not apply to subscription services. Refer to the T2H IT Support Terms and Conditions.

 

3. Goods connected with services

If a refund for the service applies, and where incidental goods were provided as part of the service (such as cables) (“Ancillary Products”), you will also be entitled to a refund for the amount paid for the Ancillary Products (if any). This will occur once the goods in question are returned to us. The return of goods will be at our expense.

This Refund Policy applies to the activities of Tech2Home ‘T2H’ (ABN 57 105 020 906). It explains how we handle refunds and complies with the requirements of Australian Consumer Law. If you have further questions relating to this policy, please contact our Policy officer Russel Levert on telephone (02) 9707 2277; fax (02) 9025 7765; email russel.levert@tech2home.com.au.  This policy also forms part of the general Tech2Home Terms and Conditions.

We warrant our AV services for 12 months (from data of invoice). Warranty is void if there is any evidence of tampering, or the service has been impacted by something outside of our control. Simply call us on 1300 242 400 and provide us with your invoice number and we’ll organise the rest.